Online Call Alert – Information for ISPs
We are now offering an ISP license for the Online Call Alert based on our very
successful 'PhoneTray Dialup' software.
Online Call Alert software can be used by ISPs supporting any of the two
- V.92 protocol with support of Modem-on-Hold
- V.92 / V.90 protocol without support of Modem-on-Hold
- With V.90 or V.92 support, Online Call Alert can:
- Notify the user of incoming calls and allow to take the
calls when online. Incoming calls are detected using the user's
modem. ('Busy call forward' service is not required.)
- Support Caller ID when online and offline and show and
speak (optional) the caller's name and number.
- Log incoming caller ID, date, time, etc.
- Block unwanted calls and 'zap' telemarketers.
- With V.92 and MOH support in addition to the features listed above the user can:
- Put the internet on hold to answer incoming calls
without disconnecting from the internet.
- Put the internet on hold and make an outgoing call without disconnecting
from the internet.
- and many more other features
For more information about Online Call Alert software please
IMPORTANT: To use full set of features of Online Call Alert
the user must have a V.92 modem or V.90 modem updated to
V.92 'standard', V.92 connection to ISP as well as Call Waiting
and Caller ID on Call Waiting services from the phone company.
When a call comes in while the user is online Online Call Alert
shows a popup window with the caller ID displayed and 3 buttons
for the user to choose from and click. These are:
- Disconnect from the internet and answer the call
- Put internet on hold and answer the call
- Ignore the call
If ISP supports V.92 protocol and Modem-on-Hold the user can
choose any of the choices above. When the user clicks “Put
internet on hold and answer the call" Online Call Alert
puts modem on hold and connects the incoming call. The
user can pick up the phone and talk to the caller. Online Call
Alert displays the timer showing how much time the user has to
talk to the caller before internet is disconnected.
If ISP does not support Modem-On-Hold (MOH) or internet
connection is not V.92 then "Put internet on hold and
answer the call" is disabled and can not be clicked.
The user can still answer the call. When the user
clicks "Disconnect from the internet and answer the call"
Online Call Alert disconnects from the internet and connects the
incoming call. The user's phone starts ringing and he/she can pick
it up and talk to the caller.
- Users can see who is calling when on-line and choose to
accept a call or ignore it.
- Users can talk to the callers without disconnecting from the
Internet. (Requires V.92 modem-on-hold support from ISP).
- Users know who is calling before answering a call when offline.
- Users can keep complete history of incoming calls.
- Users can block telemarketers and other unwanted callers.
- Attract new customers
Gain competitive advantage and win customers by offering Online
Call Alert with your dial-up service. Let
potential customers see you as a provider of full-featured
dial-up internet and make your service stand out from a growing
number of low-cost ISPs.
- Retain existing customers
Offer Online Call Alert software to your customers to
eliminate “missed phone call” problems, one of the
main reasons why users switch to broadband internet service.
- Increase per-customer revenues
Create premium service that includes V.92 modem-on-hold support
and Online Call Alert software. Combine with web accelerator
to offer your customers a real broadband-like experience.
ISPs that offer the ability to receive notice of incoming calls
and at no additional
cost definitely have an
increased appeal to the marketplace. This will significantly
increase the number of users and their satisfaction with your
service. Your company will also enjoy the benefits of greater
word of mouth free advertising. Everybody wins!
Please contact us today to
inquire about our ISP licensing program and find out how Online
Call Alert can help to increase your bottom line.
Recently Traysoft has revised its Online Call Alert license pricing policy.
We now charge for only the actual users
of Online Call Alert service. Traysoft has adopted this new fee structure
to make Online Call Alert more easily affordable and to minimize any
financial risk to the ISP.
An optional one-time fee applies for full branding in your
name, including logo, making Online Call Alert look like your own
Qualifying ISPs can apply for unlimited license option.
Please contact us for more information about licensing fees.
Online Call Alert is virtually trouble free. The only issue that can come up
is if and when the user is using a dial-up modem that will
not perform the task. Traysoft does not provide direct
end-user support for Online Call Alert. End-users should contact
ISP technical support department with questions about Online Call
Alert. We provide 'User Manual' and
'Frequently Asked Questions'
(FAQ) documents. Most questions that users ask are covered in
provided documents. If your technical support is unable to
quickly resolve the problem then your tech support can contact
us for immediate support. This will be a very rare case as
Online Call Alert has been thoroughly tested with many modems.
Additional information including the list of supported modem
chipsets and tested modems is available upon request.
This website was developed specifically for end users of
ISP-licensed software and for ISPs who license Online Call Alert.
The website has the latest version of the
Frequently Asked Questions (FAQ). Currently we are in the process
of development of Support Wizard for both ISP technical
support and end users of Online Call Alert. The Support Wizard
will provide an easy way to resolve common problems. It will
also have a list of tested and approved modems, links to the
latest modem drivers and other information. The intent is to have
the latest data immediately available to all ISPs and end users.
This will also greatly reduce the number of questions about
Online Call Alert that ISP tech support receives as most questions will be
answered on the website.
click here to read the 'White Paper' for additional
information about PhoneTray Dialup technology used by Online
Call Alert and comparison of
Online Call Alert to legacy Internet Call Waiting systems.
Please contact us today to inquire about our ISP licensing
program and find out how Online Call Alert can help to increase
your bottom line.
‘V.92' is a dial-up modem ‘standard’ that
adds several features to the older 'V.90' ‘standard’.
These features include, among others, Modem-on-Hold and the
ability to detect call waiting tones. V.92 'modems' are modems
that support all features defined in V.92 'standard'. To detect
incoming calls when online, Online Call Alert relies on the
modem's ability to detect call waiting tones. V.92
modem 'chipsets' were developed from the beginning to support all
features defined in V.92 'standard'. As far as we know, all
modem chipset manufacturers stopped producing non-V.92 chipsets
and switched to V.92 chipsets in 2001. Because of that,
almost all modems manufactured after 2001 are V.92 modems. After
the V.92 'standard' was approved in 2000 the new features defined
in the V.92 'standard' were added to new (updated) modem drivers
and firmware for older V.90 modems thus making them V.92
modems. Almost all PCI and USB V.90 modems can be upgraded to
support V.92 'standard' simply by installing an updated modem
The misconception about a great number of non-V.92 modems comes
from ambiguous names that many modems have. Modem documentation
(or computer documentation if OEM modem is bundled with the
computer) commonly refers to all modems as "56k modem" (based on
the modem rated speed) without mentioning if V.92 'standard' is
supported. After the modem is installed in the computer Windows
displays its name and that name may or may not contain "V.92".
For example, some modems are displayed in Windows as "V.92 fax
modem" or "Intel 537EP V.92 modem" making it clear that the
modem supports V.92 'standard'. More often though, the modem
name (like "LT Win modem" or "56K fax modem") does not give any
indication if V.92 is supported. This is often the case for OEM
modems commonly found in Dell, Gateway, HP and other brand-name
computers. It doesn't mean that V.92 is not supported. In fact,
all those modems support V.92 'standard' even if "V.92" is not
mentioned simply because all modem chipsets manufactured during
the last 5 years support V.92. Sometimes the modem name
indicates that the modem is V.90 when an old modem driver is
installed (for example Conexant "SoftV90 modem") but after
installation of a newer driver the modem name changes to
indicate V.92 support (Conexant "SoftV90 modem" becomes "SoftV92
The ISP does not have to upgrade its servers to support
V.92 protocol in order to benefit from Online Call Alert. All
Online Call Alert features work without V.92 protocol except for
the ability to place the internet on hold, and even if the ISP
doesn't support V.92 protocol, the user, once notified that a
call wants to come through, can disconnect from the internet and
take the call.
Traysoft has been testing various modems for
several years and updating the software to resolve MOH
compatibility problems with each as these problems are found.
Most modems are now compatible, however there remain a few that
still require attention. When such cases do arise Traysoft is
quick to respond, if only to advise what driver update is
required or, in the rare case advise that a replacement modem is
required. In the later case Traysoft will recommend a choice of
modems which have passed our test phase.
Most new updates of Online Call Alert contain updates for modems
as issues are discovered and resolved. Traysoft is planning on
providing links to modem manufacturer's websites to source updated drivers plus
instructions on how to install the drivers. All software updates
are immediately provided to all licensed ISP's technical support